See What Our Happy Loyal Customers Say
Lisa did a perfect placement of my progressive RX in my frame. Her price is very reasonable.
I’ve been dealing with Hillcrest Optical for many years; always to my satisfaction.
You will be delighted with Hillcrest Optical.
I couldn’t be happier with my new glasses.
I found Hillcrest Optical through Yelp and thank goodness I did. Customer service is FANTASTIC! Lisa is knowledgeable and respectful. No pressure, advice given if asked for it and honest feedback about pricing, the quality of lenses, coatings, etc., and if you really need them.
I have a pricey prescription. After years of doing the Lens Crafters thing – wait for a sale, have to get new frames, hustled buy to this or that, wait two weeks – I finally decided to try something else after I let myself be pushed into and putting up with ill fitting, frustrating glasses for a year.
The frame selection at H.O. is huge – larger and more choices than Lens Crafters! If you cannot find what you want Lisa will look on-line for you. If you have frames you are attached to you can put your new prescription in them. The pricing was less than or equal to what I had to pay at Lens Crafters. Never going back to those guys.
Hillcrest Optical has my business from now on.
After an unsatisfying experience at LensCrafters, I checked Yelp to see if there were any good local optical stores in San Diego. I went to Hillcrest Optical to browse for a pair of cute tortoise shell frames since I couldn’t find any I liked at LensCrafters or The UnOptical. I was beginning to lose hope because I wasn’t finding any tortoise shell frames that I liked AND fit my face well, but Lisa at Hillcrest Optical went out of her way to find a style that I liked.
Lisa was extremely helpful. I’ve never had such a good customer service experience at an optical shop. When I couldn’t find anything I really liked, I described the style I wanted and she immediately began pulling frames for me to try. She was very patient and did her best to find exactly the right style. Not only did she pull a cute pair of frames for me, but she also ordered them in another color just for me to try AND picked out another pair of frames she thought I’d like. I actually ended up going with the pair she chose and not only do they fit my style requirements, but they also fit my face beautifully.
I ordered my glasses and within a week they were ready, which is miraculous since my prescription is super complicated (baaad astigmatism). Throughout the entire process, Lisa called and left clear voicemails in a polite and timely fashion. I highly doubt you’ll find better customer service elsewhere.
San Diego is blessed with a number of excellent optical establishments. Over the past 20 years, I have been fortunate to try quite a number of them. Again & again, however, I end up coming back to Hillcrest Optical. Not only is their selection of frames the most comprehensive (& classy) selection in town, but…THE SERVICE! The personal attention that you will receive here simply is nowhere else to be found. I’ve been wearing glasses since I was a kid, but from West Coast to East Coast, never have I found the person-centered, gracious, attentive service that I have received at Hillcrest Optical.
Yes, you can find similar places that are top-of-the-line right here in good, ol’ San Diego, but…why? Don’t waste your time. Hillcrest Optical is what you want.
Heck, I was just there today, & the service was as phenomenal as ever.
I recently got a pair of glasses from Hillcrest Optical.
Very good experience. The selection is original and nice, Lisa worked with me on finding the right frame.
They have several options for lenses, out of which she recommended the right match (not the most expensive one) and competitive pricing. Also very friendly and helpful. What else can one ask for? Store parking? Yes, they have it too …